Delivery

All orders will be sent tracked via Royal Mail and if there is any issue with delivery we will contact you via email. 

If you live in the North Devon area and would like to collect your order please send an email to cutbackcarter@gmail.com before purchasing and we will give you a collection address. 

Returns & Refunds

UK customers can return your unwanted items for a refund within 14 days of receiving your order.

*Please allow 5 working days for refunds to be processed once they have reached us.

Please note, exclusions apply to some items such as hats, swimwear and underwear. These items are non-returnable. 

The cost of your return is your sole responsibility.

How To Return

• Fill out the returns form enclosed within your parcel. If you have lost this, please provide a note with your full name and order number and Sku number of the item you are returning. No form or note may result in your return not being processed

• Ensure items still have our branded tag attached. Removing or tampering with the swing tag will result in your refund being rejected

• Ensure all returned items are in their original unworn condition, as you received them

• Use a trackable service to return your order. Refunds cannot be issued for parcels that do not successfully come back to us, or are damaged in transit.

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Failure to comply with the terms and guidelines will result in a rejection of your refund.

Once your refund is processed, funds may take up to 5-7 working days to appear in your account, depending on your payment method and bank provider. Please allow extra time for refunds to be processed during busy periods.

If you have any further queries regarding your return, please email cutbackcarter@gmail.com with your name and order number. Please allow 48 hours for our team to reply.