• Are all your products sold vintage?

Everything we source is vintage or pre-loved. This means it is second-hand and has been previously worn before. It is within our best interest to sell our products as honestly as we can. Therefore, anything with defects will be photographed/stated in the item description, but there may be things that we miss. 

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•  If a product has sold out, will it come back in stock?

All items are one of one, so unfortunately we cannot restock the same items. Whist we cannot guarantee to get specific pieces, sizes or colours back in stock.

We recommend following us on instagram so you can stay up to date with launches. 

 

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• Which payment methods do you accept?

We accept all major Credit and Debit cards, as well as PayPal.

 

• How much does shipping cost?

 All parcels are sent via Royal Mail tracked. 

Shipping up to £70 is £3.50 

All orders over £70 qualify for free shipping.

If you live in North Devon and would like to collect please email us before purchasing and we will arrange collection with you. 

 

• When will my item be dispatched? 

All orders are despatched within 1-2 working days after payment confirmation. Shipping times may take longer during busy periods. 

 

• Can I cancel my order?

Please contact us as soon as possible on cutbackcarter@gmail.com and we will see what we can do. 

 

+ The size of an item I purchased does not correspond to the size it was listed as?

Due to the nature of second-hand clothing, there are clear discrepancies in sizing. This is because of many reasons, which include but are not limited to: washing, shrinking/stretching and variations of styles throughout different eras. 

Please note that vintage sizing is subjective and we therefore cannot be held accountable for the size we list our products as. We strongly advise that you use our product measurements provided on each product listing. Please note that all measurements are taken when the item is laid on a flat surface and are there as a guide for customers. We cannot be held accountable for minor discrepancies in measurements. 

 

•  Can I return an item?

Items can be returned for a full refund within 14 days. For information on returning an order, please see here. 

 

• My item arrived not in the condition it was stated as?

With the nature of vintage and pre-loved, all items have been previously worn. However, we always try to state/photograph any significant defects in the item description. Please bear in mind that there may be some very minor defects that we miss.

 

If you have an item in question, please firstly check back the product listing you purchased. If the damage is significant and not stated, please contact us immedaitely via cutbackcarter@gmail.com with your name, order number and photographs of the damage.

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If you have any further questions please don't hesitate to contact us.